Catersource + The Special Event Schedule 2026
"Let Them" Experience "Unreasonable Hospitality"; Crafting Events with Generosity, Boundaries, and Wow Moments
Kevin Borgic (Director of Catering Operations, Vanderbilt University Catering and Events)
Location: 306A
Date: Wednesday, March 4
Time: 9:00 am - 9:45 am
Pass Type:
All Access, Catersource Conference Pass, Combined CS/TSE Conference Pass -
Get your pass now!
Track:
C-Leadership & Professional Development
Associations & Accreditations:
CSEP-approved
Vault Recording: TBD
Audience Level: All
This session blends two powerful ideas: the radical, guest-first mindset of Unreasonable Hospitality and the liberating mindset shift behind the Let Them theory.
In a world where clients expect more than ever — and staff burnout is real — event professionals need new tools. Unreasonable Hospitality teaches us to say "yes" in surprising ways that transform events from good to unforgettable. Meanwhile, Let Them reminds us that we can't control every reaction, request, or complaint — and we shouldn't try.
This session helps you find the balance: How do you deliver unexpected delight and thoughtful extras without letting unreasonable demands drain your energy or compromise your values.