Jaclyn Watson (Planner, Jaclyn Watson Events)
Fausto Pifferrer (Owner, Blue Elephant Catering)
Reuben Bell (Owner, Blue Elephant Catering)
Katie Mast (Director of Community Engagement and Partnerships, Rock Paper Coin)
Location: Grand Ballroom G
Date: Tuesday, February 25
Time: 11:15 am - 12:00 pm
Pass Type: All Access, Combined CS/TSE Conference Pass, TSE Conference Pass, TSE Premium Pass
Track: TSE-Leadership & Professional Development, TSE-Event Planning
Associations and Accreditations: AEP & CSEP-approved, LCA member
Vault Recording: TBD
Audience Level: All
From Clash to Collaboration is a transformative workshop designed for wedding professionals seeking to elevate their approach to client conflicts. In this session, you'll learn how to navigate the inevitable disagreements and challenges that arise during the wedding planning process, turning these moments into opportunities for creativity, growth, and collaboration. Through a combination of real-world examples, practical strategies, and interactive discussions, this panel of experts will explore effective techniques for active listening, empathetic engagement, and creative problem-solving.
Participants will discover how to leverage clear communication and a supportive network to not only resolve conflicts but also enhance client satisfaction and foster lasting relationships. Whether you're dealing with budget constraints, differing visions, or last-minute changes, this presentation will arm you with the tools to transform tense situations into triumphant outcomes.
From Clash to Collaboration promises to change the way you view and handle client conflicts, paving the way for a more successful, harmonious business practice.