Bob Pacanovsky, Keynote Speaker & Chief Hospitality Officer, Black Tie Experience
Whether it was catering 25 Pro Football Hall of Fame National Induction events or thousands of other events with his company, Bob Pacanovsky was passionate in training his staff in two key areas that were critical to the success of his events and catering business- Service Etiquette and Formal Dining Training. An entrepreneur in the hospitality industry for over 20 years, Bob has always considered anticipatory service to be one of the highest forms of service to be trained on. His programs concentrate on how staff not only carry themselves when they are representing the brand of the company but how to create memorable dining experiences based on the service given. Now a Keynote Speaker and Facilitator, Bob shares these techniques with organizations of all sizes. His seminars are hands-on, informative, and habit forming. He has achieved Professional Member status of the National Speaker Association and works with companies across the country to build customer loyalty and create lasting impressions.