Cindy Novotny, Managing Partner, Master Connection Associates
“Radical Mentor", Consultant, Speaker, Author, Executive Facilitator, And Managing Partner of Master Connection Associates. As the founder of Master Connection Associates, Cindy Novotny is an international icon in the hospitality industry. Her specialties are leadership, sales and customer service excellence. A ‘Radical Mentor’ for many, Cindy’s straightforward, no-nonsense leadership approach delivered results to thousands around the world during the pandemic. Her style, expertise and approach led to a Board of Directors position with The Miss America Foundation to assist in moving the organization to a new level. Cindy is recognized by the several organizations in learning & development, meetings and events & hospitality as one of the most powerful, engaging, innovative and passionate speakers in the industry. HSMAI awarded Cindy the 2019 Lifetime Achievement Award in Hospitality for her exemplary contribution to the industry. Her ability to close the “gap” with senior executives and line employees has earned her firm a revered reputation in many industries. Her exposure is vast, ranging from features in The Wall Street Journal, sharing the stage with global leaders at luxury events to broadcasting live through many different channels. Energy, passion, and drive guarantee Cindy’s message will captivate each person in her audience. Her targeted message and popularity have no boundaries as she addresses groups across the world. Her charisma and humor, combined with in-depth knowledge, bring an audience alive with reality-based skills and cutting-edge training technology. When COVID-19 hit, Cindy punched back and continued to travel throughout the US and Mexico working with her clients to not just survive but thrive. As we come out of the pandemic, Cindy is helping people all over the world create their team of the future and be more successful than they’ve ever been before. As a true “road warrior,” Cindy is on the road 50 weeks a year & loves the smell of jet fuel in the morning! Cindy is in the final stages of her second book, “My Secret to Stamina” which will be out in late 2021.