Lenn Millbower, President, Offbeat Training LLC
Lenn Millbower, the Mouse Man™ consults, keynotes and coaches Walt Disney inspired customer service, leadership, innovation and presentation skills methodologies so that organizations and professionals can rediscover their own unique business pixie-dust. Everything Walt Disney touched seemed magical. It wasn't magic. It was method. Learn the method and you can create your own business magic. Lenn saw Disney methodologies up close. He spent 25 years at Walt Disney World, starting in Operations at Epcot, stage managing shows at Disney-MGM Studios, opening Disney's Animal Kingdom, writing training programs for employees at the Disney University, designing performance improvement programs for business professionals at the Disney Institute, leading training for Walt Disney Entertainment and managing the training function for Walt Disney World Learning Solutions. Initiatives that Lenn was involved in include leadership, customer service, customer loyalty, customer service recovery, and innovation and orientation programs. He wrote training programs for housekeeping, food and beverage, custodial, merchandise, guest relations, characters and firework technicians. On the opening team for Disney's Animal Kingdom, Lenn was responsible for establishing the Entertainment training department and on-boarding and training new cast members and their leaders. In recognition of this achievement, Lenn was honored with Disney's exclusive Partners in Excellence Lifetime Achievement Award. Clients booking Lenn quickly discover that his varied background at Walt Disney World allows him to align his strategies and tactics to any industry. Offbeat consulting delivers innovative solutions to real organizational issues. Lenn and his team—with over 100 year of collective Walt Disney World experience—helps clients discover their own unique pixie-dust and reconnect their organization with their own special magic. Past clients have included health care, financial services, technical, transportation, grocery, retail, waste management and governmental and military agency professionals. All walk away with real-life Walt Disney inspired strategies and actual tactics applicable to their specific needs. Mouse Man™ keynotes and workshops are also highly engaging. An earlier version of this presentation was officially sponsored by Meeting Professionals International and presented as a keynote or workshop at over 50% of the MPI chapters and received an average positive rating of 98%. Lenn has also presented for SGMP, Training, ATD and industries including government, military, power, utilities, poultry farmers, medical professionals, grocery and property management professionals. The Mouse Man™ will inspire your attendees to create their own magical worlds of customer service, leadership, innovation and presentation skills. Lenn's published works include Care Like a Mouse (2018), The Learnertainment® Pocket Tip Book (2012), ASTD InfoLine: Music as a Training Tool (2004), Game Show Themes for Trainers CD (2002), Show Biz Training (2002), Cartoons for Trainers (2001), Training and with a Beat (2000). Give it a shake and watch your own magic take!