View, browse, and sort the ever-growing list of sessions by pass type, track, and format.
If you are seeing varied colors of session titles, here is your guide:
Cranberry = Catersource education sessions
Bright pink = TSE education sessions
Dark blue = those sessions or events that can be attended by anyone with a Catersource or TSE pass, or requires a separate ticket.
Find your best experience by first choosing the pass type you have purchased. This will weed out all other extraneous sessions.
Sessions do fill up and seating is first come, first served. Note: Individual presentations may also be on this website shortly before the published show dates. They may or may not be the final presentation.
Earn CMP credits!
ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.
Joanie’s lengthy Zingerman’s experience has given her a unique view of our organization, putting the business philosophies and best practices she teaches into day-to-day practice. Her specialties are Leadership, Service, and Open-Book Management, and she excels at sharing real-life examples that can relate well to her client’s industry. Joanie’s passion for the principles and culture of Zingerman’s shines through in her training. Joanie is an effective communicator with a casual, conversational presentation style. She makes training informative and engaging, so clients have fun while learning something new. She embodies the Zingerman’s Experience—she delights in creating connections, nurturing personal relationships, and providing experiences that make others feel good. Joanie started working at Zingerman’s in 2003 at the Roadhouse, where she gained experience as a server, host, and bartender, eventually working her way to become Assistant Restaurant Manager in 2005, and then Catering and Marketing Manager in 2010. She joined ZingTrain as an occasional trainer in 2008, and then full-time in 2016. In 2007, Joanie received the first annual Zingerman’s Hall of Fame Award for Customer Service.