Terrica Skaggs (CEO, Cocktails & Details® / Terrica Inc.)
Location: Floridian B
Date: Thursday, February 27
Time: 12:30 pm - 1:15 pm
Pass Type: All Access, CS Conference Pass, CS Premium Pass, Combined CS/TSE Conference Pass, TSE Conference Pass, TSE Premium Pass
Track: Bridge (All pass holders)
Associations and Accreditations: CSEP-approved
Vault Recording: TBD
In the competitive world of events, creating a client experience that goes beyond expectations is essential to standing out. This session unveils a strategic framework for designing a seamless and unforgettable journey, from the initial inquiry to the final send-off. Discover actionable strategies to build rapport, personalize interactions, and leave a lasting impression on every client. Learn how to leverage powerful tools and techniques to cultivate client loyalty and ensure your business thrives on word-of-mouth recommendations.