Well-Trained Staff- the Best Marketing & PR for your company
Bob Pacanovky (Chief Hospitality Officer, The Black Tie Experience)
Location: Room 207
Date: Tuesday, July 20
Time: 4:00pm - 5:00pm
Pass Type: All Access Pass, CS Conference Pass, CS Premium Pass, Combined CS/TSE Education Pass
Track: CS-Staff Development & Enrichment, CS-Business & Operations
Vault Recording: TBD
Audience Level: All
Your staff can be (and should be) your best marketing and public relations for your business. The guests at your events may never meet the CEO or Executive Chef of your organization. Rather, they may base their entire experience on who they interacted with from your frontline staff, and how they were treated at the event. As we move into a "new normal", if your staff is perceived as professional, it will go a long way in the minds of the clients and guests. (And, if they want to hire you for their next event.)
Learn the finer points of fine dining service (even if you don't do fine-dining) in this hands-on workshop. Discover the systems of fine-dining training that will enable your staff to become more professional, effective, consistent, and confident when they interact with your clients and guests. And they are easy to master!
Since this workshop is "hands-on", you can be given the opportunity to learn these techniques in real-time!