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Sorry, Not Sorry - Learn to Master Apology-Free Communication

Jen Trotter  (Owner/Principal Artist, Lip Service Makeup)

Location: Grand Ballroom C

Date: Tuesday, February 25

Time: 1:15 pm - 2:00 pm

Pass Type: All Access, Combined CS/TSE Conference Pass, TSE Conference Pass, TSE Premium Pass

Track: TSE-Leadership & Professional Development

Vault Recording: TBD

Audience Level: All

Whether it's during the negotiation phase or later on down the line when clients push our boundaries, we can often find ourselves apologizing unecessarily.....and too much. We know this isn't a good habit, but why? In this talk we'll dig into the communication facts behind why an "I'm so sorry" deferential approach not only makes us feel terrible, but it flat out doesn't work and doesn't make our clients happy.