View, browse, and sort the ever-growing list of sessions by pass type, track, and format.
If you are seeing varied colors of session titles, here is your guide:
Cranberry = Catersource education sessions
Bright pink = TSE education sessions
Dark blue = those sessions or events that can be attended by anyone with a Catersource or TSE pass, or requires a separate ticket.
Find your best experience by first choosing the pass type you have purchased. This will weed out all other extraneous sessions.
Sessions do fill up and seating is first come, first served. Note: Individual presentations may also be on this website shortly before the published show dates. They may or may not be the final presentation.
Earn CMP credits!
ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.
Jen Trotter (Owner/Principal Artist, Lip Service Makeup)
Location: Grand Ballroom C
Date: Tuesday, February 25
Time: 1:15 pm - 2:00 pm
Pass Type: All Access, Combined CS/TSE Conference Pass, TSE Conference Pass, TSE Premium Pass
Track: TSE-Leadership & Professional Development
Vault Recording: TBD
Audience Level: All
Whether it's during the negotiation phase or later on down the line when clients push our boundaries, we can often find ourselves apologizing unecessarily.....and too much. We know this isn't a good habit, but why? In this talk we'll dig into the communication facts behind why an "I'm so sorry" deferential approach not only makes us feel terrible, but it flat out doesn't work and doesn't make our clients happy.