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Earn CMP credits!
ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.
Mary Delia Allen (Speaker/Author, Mary Delia Events)
Location: 303A
Date: Tuesday, February 25
Time: 1:15 pm - 2:00 pm
Pass Type: All Access, CS Conference Pass, CS Premium Pass, Combined CS/TSE Conference Pass
Track: CS-Events, CS-Marketing
Associations and Accreditations: AEP- & CSEP-approved
Vault Recording: TBD
Audience Level: All
Elevate your mindset around the bedrock hospitality practice of pointing, greeting and directional assistance known as being a human arrow. To inspire those who are acting as human arrows in your organization each day is a practice that adds zero cost to the bottom line and positively elevates employee and guests' daily experiences.
Greeting guests is so important we assign whole humans to the task. In our complicated and tech focused world greeting has gone from obvious to overlooked …. often… extinct!
This presentation includes insider logistics stories from iconic sporting events along with fresh insights on greeting guests in today's world and actionable strategies to level up guest and greeter interaction. Greeting is a quick but mighty step in the experience of every guest, yet this daily workforce practice is so often an afterthought. Walk away from this presentation with a renew insights and energy on greeting guests!