Elevate your mindset around the bedrock hospitality practice of pointing, greeting and directional assistance known as being a human arrow. To inspire those who are acting as human arrows in your organization each day is a practice that adds zero cost to the bottom line and positively elevates employee and guests' daily experiences.
Greeting guests is so important we assign whole humans to the task. In our complicated and tech focused world greeting has gone from obvious to overlooked …. often… extinct!
This presentation includes insider logistics stories from iconic sporting events along with fresh insights on greeting guests in today's world and actionable strategies to level up guest and greeter interaction. Greeting is a quick but mighty step in the experience of every guest, yet this daily workforce practice is so often an afterthought. Walk away from this presentation with a renew insights and energy on greeting guests!