View, browse, and sort the ever-growing list of sessions by pass type, track, and format.
If you are seeing varied colors of session titles, here is your guide:
Cranberry = Catersource education sessions
Bright pink = TSE education sessions
Dark blue = those sessions or events that can be attended by anyone with a Catersource or TSE pass, or requires a separate ticket.
Find your best experience by first choosing the pass type you have purchased. This will weed out all other extraneous sessions.
Sessions do fill up and seating is first come, first served. Note: Individual presentations may also be on this website shortly before the published show dates. They may or may not be the final presentation.
Earn CMP credits!
ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.
Steve Moore (Director of Special Events, AFFAIRS at the FOX THEATRE)
Location: Grand Ballroom F
Date: Tuesday, February 25
Time: 2:30 pm - 3:30 pm
Pass Type: All Access, CS Conference Pass, CS Premium Pass, Combined CS/TSE Conference Pass
Track: CS-Sales, CS-Marketing
Associations and Accreditations: CSEP-approved
Vault Recording: TBD
Audience Level: All
"Offering the Luxe: Upselling the Experience" is a dynamic presentation that delves into strategies for enhancing client satisfaction through premium service offerings in the catering and events industry. Led by Steve M. Moore, this session highlights the transformative power of upselling and cross-selling, which contribute to 17% of "Affairs to Remember's" annual revenue.
Key takeaways include leveraging luxury to create immersive, detail-oriented experiences that resonate with clients' goals and budgets. The presentation emphasizes the art of listening, tailoring proposals, and delivering visually captivating presentations that showcase value and elevate the guest experience.
Practical guidance is provided on logistics, menu development, and working collaboratively with "friendors" (trusted vendor partners). Post-event follow-ups ensure continual improvement and lasting client relationships. With a commitment to sustainability and community impact, "Affairs to Remember" demonstrates how luxury and responsibility can coexist to deliver unparalleled service.