Catersource is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Learn more about Catersource at

Offboarding for Success

Renée Dalo  (Owner, Moxie Bright Events)

Location: Room 228

Date: Tuesday, July 20

Time: 9:30am - 10:30am

Pass Type: All Access Pass, All Access Pass, Combined CS/TSE Education Pass, Combined CS/TSE Education Pass, TSE Conference Pass, TSE Conference Pass, TSE Premium Pass, TSE Premium Pass

Track: TSE-Business & Professional Development, TSE-Sales & Marketing

Associations & Accrediting: CMP

Vault Recording: TBD

Audience Level: All

We spend a lot of time talking about onboarding our clients as a way to enhance the brand experience. While this is certainly a critical step for a healthy client-vendor relationship, we tend to skip over an equally important step: offboarding. The job isn't done once the lights are turned off at the end of an event; we need to continue engaging our clients and help them to tie up loose ends. In this session, Renee explains why offboarding is so essential and how event
professionals can measure their post-event success through reviews, referrals, and more.