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Sessions do fill up and seating is first come, first served. Note: Individual presentations may also be on this website shortly before the published show dates. They may or may not be the final presentation.
Earn CMP credits!
ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.
Natalie Rice, CMP (Senior Catering & Convention Services Manager, The Disneyland Resort)
David Ramos (Manager, Disneyland Hotel Banquets, The Disneyland Resort)
Location: Ignite Stage 1
Date: Thursday, February 27
Time: 11:30 am - 12:15 pm
Pass Type: All Access, CS Conference Pass, CS Premium Pass, Combined CS/TSE Conference Pass, Exhibit Hall Only, TSE Conference Pass, TSE Premium Pass
Track: TSE-Event Planning, TSE-Event Mgmt & Production
Vault Recording: TBD
Audience Level: All
Great news! Your Sales partner has booked a fabulous event with a budget that may be the biggest you've ever had to work with, with a client that has BIG expectations due to your brand's reputation and is open to EVERYTHING you can throw their way…but where do start?
As simple as it may seem, you start at the very beginning with a turnover discussion with your Sales partner, to a joint call between your Sales partner and your client and from there – bringing in your "internal" partners sooner, rather than later to get their buy-in and their commitment to the end result, which is a client whose expectations have been exceeded, not just merely met.
At Disney, we are familiar with Mickey's 10 Commandments and how we modified what was once used for Theme Park planning to now be used in the world of meetings and events. During this session we will share with you the modifications of the commandments and how they can and are applied to the planning process (both internally and externally) within the Catering & Convention Services Team, the Banquet & Culinary Team, Entertainment Team, and outside Vendors for the Disneyland Resort.