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"If You Confuse, You Lose" Make Service Experiential!

Deborah Thomas, CDP CSEP Emeritus  (CEO & Founder, School for the Service Arts LLC)

Bill Hansen  (CEO, Bill Hansen Catering and Event Production LLC)

Alice Conway, CHEP CSEP Emeritus  (CEO, AC Event and Hospitality Institute LLC)

Location: Ocean Drive A

Date: Thursday, July 22

Time: 4:00pm - 5:00pm

Pass Type: All Access Pass, All Access Pass, CS Conference Pass, CS Conference Pass, CS Premium Pass, CS Premium Pass, Combined CS/TSE Education Pass, Combined CS/TSE Education Pass

Track: CS-Staff Development & Enrichment, CS-Off-Premise Catering

Associations & Accrediting: CMP

Vault Recording: TBD

Audience Level: All

Clarify what is important to clients and guests --- Food, Service or Both? Find Out! Differentiate your service brand. Every event tells a story. Create expressive actors. Grab innovative training tips to go from lackluster events to unforgettable, awesome WOWs. Take away new ideas in service branding and culture.

Presentation File