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How to Use Visual Mapping Processes to Increase Productively, Eliminate Errors & Reduce Waste. Part 1 of 2

Roy Porter  (Activities Director, Engage-Works Inc.)

Location: Room 203

Date: Tuesday, July 20

Time: 9:30am - 10:30am

Pass Type: All Access Pass, All Access Pass, CS Conference Pass, CS Conference Pass, CS Premium Pass, CS Premium Pass, Combined CS/TSE Education Pass, Combined CS/TSE Education Pass

Track: CS-Event Production, CS-Business & Operations

Associations & Accrediting: CEH & CMP

Vault Recording: TBD

Audience Level: All

Visual process mapping helps everyone understand what needs to be accomplished. How to do it efficiently and consistently - while eliminating waste!

Unique map designs are employed for different information visualizations. Mind Maps are best for brainstorming or creative concept development. While an Ishikawa is for problem-solving - the comprehensive Shingo-Style process maps detail complex activities like packing for events.

This session will review several different visual process maps, their application, and best practices, especially in catering operations. Plus, touch on concepts drawn from Lean, 5S, and Six Sigma methodologies that guide to making better process maps.

Acquire the knowledge in this session to use visual process maps to enhance your guest experience, solve problems, increase productivity, and eliminate waste! There examples, tips on tools; making maps, and getting your staff engaged.

Note: Part 2 will incorporate hands on learning; attendees will make a visual process map.

Part 1 is a lecture. Part 2 is a hands-on session.