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Earn CMP credits!
ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.
Roy Porter (Activities Director, Engage-Works Inc.)
Location: Grand Ballroom D
Date: Thursday, February 27
Time: 12:30 pm - 1:15 pm
Pass Type: All Access, CS Conference Pass, CS Premium Pass, Combined CS/TSE Conference Pass
Track: CS-Business, Financials & Operations, CS-Off-Premise Catering
Associations and Accreditations: CSEP-approved
Vault Recording: TBD
Audience Level: All
"Clients can have anything they want - so long as they are willing to pay for it!" Roy Rules #9
The Catering Services Agreement is signed, a nonrefundable initial payment received, and now the client wants to change various aspects: Menu, guest count, timing, even the date, the list goes on…
Or, the first time the bride is texting a sales rep at 3:00 a.m.—then sends an email to the owner at 7:00 a.m. demanding answers right away with threats to post on social media about your lack of response.
What to do?
This is not a class about selling. However, sales reps, assistants, event producers, owners, and operations managers will benefit greatly from the content.
Discussion and guidance on establishing in writing a "How We Work Together Policy" known as parameters.
Then, tips on holding the line—it works if done correctly!
Plus, how to communicate to clients and staff change orders that are often indicated with a Delta "∆" symbol indicating a change and the financial impact!
By implementing "Change Orders," off premise caterers can experience a 18%+ automatic increase in sales!
Sales reps benefit with more sales and compensating as well! Total win-win!
Change Orders have structure and there's a process for executing them which will be covered—even those last minute pesky on the fly examples.
Proper paperwork really pays off.