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If you are seeing varied colors of session titles, here is your guide:
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Dark orange = TSE education sessions
Black = those sessions or events that can be attended by anyone with a Catersource or TSE pass, or requires a separate ticket.
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Sessions do fill up and seating is first come, first served. Note: Individual presentations may also be on this website shortly before the published show dates. They may or may not be the final presentation.
Earn CMP credits!
ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.
Emily Malaya (CEO, The TapRoot Hospitality Collective)
Date: Tuesday, February 13
Time: 1:00 pm - 1:45 pm
Pass Type: All Access, Combined CS/TSE Education Pass, TSE Conference Pass, TSE Premium Pass - Get your pass now!
Track: TSE-Business & Professional Development
Vault Recording: TBD
Audience Level: Intermediate
Things have changed rapidly in our industry following the end of the pandemic, and every hiring manager in hospitality has dealt with the adjustment in our workforce demanding better pay, better conditions, better hours, and benefits that are expected in most other industries. For many of us this transition is another new and sometimes difficult path to tread. Where do I find these resources? Can I afford them? Can I afford not to offer my employees something? Moreover, our industry has always been rife with addiction, long hours, and high stress situations that exacerbate the issues faced by the 1 in 5 people in the population who already deal with mental illness in some capacity. For an industry where customer experience is king, how are we ensuring our staff is best prepared to offer the best version of themselves to therefore offer the best service possible? This talk addresses shifting cultural norms to support a healthy, balanced workplace for your employees without sacrificing profitability, as well as tips for offering benefits based on what your bottom-line can afford.