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Customer Service Culture: A Leadership Approach to Achieving Revenue Growth

Chuck Salem  (CEO / Co-owner, Unique Venues / Event Guru Software)

Location: 162

Date: Tuesday, May 3

Time: 10:00 am - 11:00 am

Pass Type: All Access Pass, Combined CS/TSE Education Pass, TSE Conference Pass, TSE Premium Pass

Track : TSE-Business & Professional Development

Associations & Accreditations: CMP

Vault Recording: TBD

Audience Level: All

This workshop is designed for professionals who want to move beyond the basic how-to’s of customer service and instead, build a culture of service that is understood, practiced consistently, and effective at earning, retaining and growing a loyal customer base.

People often think of the basic customer service practices. Simple things like “greet the customer with a smile,” or “answer the phone within three rings.” While those truly are good practices to expect of your employees, there is much more to building a culture of service.

In this workshop, participants will learn leadership-centered practices to building and maintaining a customer service philosophy and culture that will not only lay the foundation for service, but also provides infrastructure and practices to go beyond the basics and make exemplary service a vital part of your department’s success.