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(CS) Operations Advantage – Prep, Packing and Delivering 35+ Drop Off Orders A Day

Roy Porter  (Activities Director, Engage-Works Inc.)

Steve Cooper  (CEO, Canyon Catering)

Location: Islander H

Date: Tuesday, March 10

Time: 3:15pm - 4:00pm

Pass Type: All Access Pass, CS Conference Pass, CS Premium Pass, Combined CS/TSE Education Pass - Get your pass now!

Track: CS-Business & Operations, CS-Off-Premise Catering

Association: CPCE

Vault Recording: TBD

Audience Level: All

Solid, efficient operations build confidence for your sales reps to sell strong, knowing that what is promised is delivered. This case study reviews various solutions to challenges, training, checklists, SOPs, tight delivery windows, and overall best practices. There were several learning experiences along the way. Come hear about what didn't work, what does, and how avoidable mistakes can be circumvented. Orange, CA’s Canyon Catering grew from Keno's Restaurant when customers kept asking for takeout, delivery to offices, and catering of social events. After moving catering operations to a separate and larger location to focus on corporate drop off sales, Canyon Catering has found that on some days, sales exceed 35+ orders. Despite competition from many restaurants, delivery services, and other caterers, the numbers and customer satisfaction continue to grow.