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Earn CMP credits!

ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.

Building a Culture of Service

Tabitha Mason  (Managing Partner, Zingerman's Cornman Farms)

Location: 18B

Date: Tuesday, February 13

Time: 10:00 am - 11:00 am

Pass Type: All Access, CS Conference Pass, CS Premium Pass, Combined CS/TSE Education Pass - Get your pass now!

Track: CS-Business & Professional Development, CS-Culinary Business & Operations

Theme: LCA member

Vault Recording: TBD

Audience Level: All

Leading Caterers of America

If you Googled Zingerman's Customer Service, you'd mostly find nothing but praise, from the likes of Saveur and Forbes magazines to a plethora of unknown but passionate foodie and business bloggers. Through their incredible 30 year growth from a small corner delicatessen to a community of 10 businesses with over 750 employees and $70 million in revenue, Zingerman's has continued to be widely recognized for treating their customers like royalty. It begs the question – how do they do it?

In this keynote, Tabitha Mason, Managing Partner of Zingerman's Cornman Farms, will reveal the answer to just that question. Tabitha will share the concrete and repeatable steps Zingerman's has taken to embed the idea of exemplary customer service into the very DNA of the organization, in other words, to create an organizational culture of great service.

Presentation File