View, browse, and sort the ever-growing list of sessions by pass type, track, and format.
If you are seeing varied colors of session titles, here is your guide:
Cranberry = Catersource education sessions
Bright pink = TSE education sessions
Dark blue = those sessions or events that can be attended by anyone with a Catersource or TSE pass, or requires a separate ticket.
Find your best experience by first choosing the pass type you have purchased. This will weed out all other extraneous sessions.
Sessions do fill up and seating is first come, first served. Note: Individual presentations may also be on this website shortly before the published show dates. They may or may not be the final presentation.
Earn CMP credits!
ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.
Samantha Stilwell (Culture Expert, Founder, CultureDynamiq)
Pass Type: All Access, CS Conference Pass, CS Premium Pass, Combined CS/TSE Education Pass
Track: CS-Sustainability & DEI, CS-Leadership & Professional Development
Vault Recording: TBD
Audience Level: All
Eating and celebration are two things that make humans feel the most connected. They bring out deep emotions, memories and feelings of community. But, that's only if they're tied to a secret ingredient: identity. Not everyone tastes a cheeseburger and sees their favourite diner, or sinks their teeth into an eclair and hears a bustling French bakery. This industry is about creating that spark, and knowing someone's identity is the secret sauce. In this session, we learn to make that sauce ourselves. A sauce that can be used in any environment to understand the guests and customers' identities quickly to create experiences that are not only unforgettable, but a celebration of who they are. That's why they'll come back every time, and that's how they become your loyal ambassadors. In this session, we'll cover the key tools and pieces of knowledge required to leverage cultural diversity as a powerful asset. Come learn about yourself and others with Samantha as she shares her extensive background in Cultural Anthropology and global team management, to guide you through practical steps and exercises that celebrate and incorporate cultural differences into your services and in your workplace.