View, browse and sort the 2018 Catersource sessions by track and session. With the CS2018 session scheduler, you can build your education schedule in advance from your laptop, desk top or the mobile app. Access your schedule during the show via export or with the Catersource conference mobile app. You may download the CS2018 mobile app now from your iTunes App Store if you have an iPhone or Google Play App Store if you have an Android smart phone.
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PLEASE NOTE: Using this schedule builder is for your convenience and doesn't register you or guarantee you a seat in the sessions. You must purchase a conference and/or tradeshow pass or tickets for optional events in order to gain access. A friendly reminder that seating is first come, first served and it is possible that some classes or events may be sold out or filled. Don't miss out, be on time to sessions and purchase your tickets early to fully enjoy the Catersource experience.
Surprise & Delight Catering
Emily Sullivan (President, Emily Sullivan Events)
Location: Florentine 1
Date: Monday, February 19
Time: 3:30pm - 4:30pm
Track: Food & Beverage, Weddings & Special Events
Company Role: Catering Professionals: Operations, Sales, Marketing and Staff, Event Professionals, Culinary Professionals
Vault Recording: TBD
Audience Level: Intermediate
If you find yourself thinking about ways to set yourself apart from the competition, this is just the session for you. Surprise and delight is a concept that has bounced around the marketing world, but is starting to make waves in the hospitality industry as a proven method to elevate client experience and increase referrals. In this session, Emily Sullivan will look at ways to go above and beyond your clients' expectations and surprise them around every corner with simple tricks that will keep them guessing.