View, browse and sort the 2018 Catersource sessions by track and session. With the CS2018 session scheduler, you can build your education schedule in advance from your laptop, desk top or the mobile app. Access your schedule during the show via export or with the Catersource conference mobile app. You may download the CS2018 mobile app now from your iTunes App Store if you have an iPhone or Google Play App Store if you have an Android smart phone.
If you have any difficulties contact Catersource Customer Service at 218-740-6881 / 800-932-3632 Monday-Friday, 8am-6pm CST or you may email customer service at firstname.lastname@example.org
PLEASE NOTE: Using this schedule builder is for your convenience and doesn't register you or guarantee you a seat in the sessions. You must purchase a conference and/or tradeshow pass or tickets for optional events in order to gain access. A friendly reminder that seating is first come, first served and it is possible that some classes or events may be sold out or filled. Don't miss out, be on time to sessions and purchase your tickets early to fully enjoy the Catersource experience.
Slaying Bridezilla: 6 Steps to Dealing with Difficult Clients & Turning Them Into Fans
Terrica Skaggs (Wedding Planner, Cocktails & Details®)
Location: Emperor's Ballroom
Date: Monday, February 19
Time: 10:30am - 11:30am
Track: Weddings & Special Events, Staff Development
Company Role: Catering Professionals: Operations, Sales, Marketing and Staff, Event Professionals
Vault Recording: TBD
Audience Level: All
Every wedding doesn't always have a happy ending—for you! Each season brings its trove of successful weddings with flawless planning and execution, accompanied by those we would all love to quickly forget. Difficult clients can ruin morale, zap production, and leave you at the mercy of bad reviews. Learn how to spot potential trouble clients and their red flags, how to diffuse situations, and how to set boundaries proactively, in order to turn a bridezilla client into a gushing, delighted fan!