Session Scheduler

View, browse and sort the 2018 Catersource sessions by track and session. With the CS2018 session scheduler, you can build your education schedule in advance and access it during the show via export or with the Mobile App, once live

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee you a seat in the sessions. Only ticketed optional events guarantee availability.

Seating is first come, first served.

Slaying Bridezilla: 6 Steps to Dealing with Difficult Clients & Turning Them Into Fans

Terrica Skaggs (Wedding Planner, Cocktails & Details®)

Location: Emperor's Ballroom

Date: Monday, February 19

Time: 10:30am - 11:30am

Track: Staff Development, Weddings & Special Events

Company Role: Catering Professionals: Operations, Sales, Marketing and Staff, Event Professionals

Vault Recording: TBD

Audience Level: All

Every wedding doesn't always have a happy ending—for you! Each season brings its trove of successful weddings with flawless planning and execution, accompanied by those we would all love to quickly forget. Difficult clients can ruin morale, zap production, and leave you at the mercy of bad reviews. Learn how to spot potential trouble clients and their red flags, how to diffuse situations, and how to set boundaries proactively, in order to turn a bridezilla client into a gushing, delighted fan!