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Slaying Bridezilla: 6 Steps to Dealing with Difficult Clients & Turning Them Into Fans
Terrica Skaggs (Wedding Planner, Cocktails & DetailsÂ®)
Location: Emperor's Ballroom
Date: Monday, February 19
Time: 10:30am - 11:30am
Track: Staff Development, Weddings & Special Events
Company Role: Catering Professionals: Operations, Sales, Marketing and Staff, Event Professionals
Vault Recording: TBD
Audience Level: All
Every wedding doesn't always have a happy endingâ€”for you! Each season brings its trove of successful weddings with flawless planning and execution, accompanied by those we would all love to quickly forget. Difficult clients can ruin morale, zap production, and leave you at the mercy of bad reviews. Learn how to spot potential trouble clients and their red flags, how to diffuse situations, and how to set boundaries proactively, in order to turn a bridezilla client into a gushing, delighted fan!