Catersource and Event Solutions Conference & Tradeshow | Session Scheduler | How to Click with Everyone Every Time

Session Scheduler

View, browse and sort the 2017 Catersource sessions by package type, track, and format. With the CS2017 session scheduler, you can build your education schedule in advance, share it with your team, and access it during the show by exporting your selections.

PLEASE NOTE: Using this schedule builder is for convenience only and does not register you or guarantee a seat in the sessions. Pre-registation through the registration system is required for Workshops and optional events, but all other sessions are first come, first served onsite.

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  • How to Click with Everyone Every Time

    Speaker:
    • David Rich  |  Certified Speaking Professional / Author, Rich Ideas
    Location:  RM 255
    Company Role: Catering Professionals: Operations, Sales, Marketing and Staff, Culinary Professionals, Event Professionals, Owners & Executives
    Track: Sales & Marketing, Management & Lifestyle
    Vault Recording: TBD
    Audience Level: All

    What is it that makes one person wildly successful while another, though they may work harder, keeps spinning their wheels with little to show for their efforts? Why does someone excel while others flounder in mediocrity? Why do some people seem to effortlessly attract success? What's the difference between interacting and connecting? The answer is "clicking." Today's customer (and prospective customer) is the more demanding, more knowledgeable, has more choices, and is less loyal than any time in history. If you want to succeed, you must do more than communicate with them, you must connect with them. In short, you gotta "click." And fast. Studies show that rapport is established in as little as seven seconds. People who click have been described as having "something about them." In this inspirational session, based on David's bestselling book by McGraw-Hill, you'll learn what is that "something" and how "clicking" can be the ultimate competitive advantage.

    Attendees will learn:

    - How the customers in 2017 are different from 15 and 25 years ago

    - Why excellent customer service is no longer good enough

    - Why motivation and attitude matters

    - How to use your voice as a persuasion tool and connect immediately

    - How to competition-proof your clientele